These Terms and Conditions set out the basis on which we provide residential and commercial removal services in Colliers Wood and surrounding areas. By booking a removal service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 “Company” means the removal company providing the services.
1.2 “Customer” means the person, firm or organisation requesting and paying for the services.
1.3 “Services” means any packing, loading, transporting, unloading, unpacking, storage, or related removal services provided by the Company.
1.4 “Goods” means the items, belongings and property that are the subject of the Services.
1.5 “Service Address” means the property or location from which Goods are collected, delivered or otherwise handled by the Company, including addresses in Colliers Wood and other nearby areas.
1.6 “Contract” means the legally binding agreement between the Company and the Customer, incorporating these Terms and Conditions and any written quotation or service confirmation.
2.1 The Company provides removal and related services, which may include packing, loading, transportation, unloading, unpacking, and short-term holding of Goods as agreed in writing.
2.2 The specific Services to be provided, the Service Address or addresses, and any special requirements will be set out in the quotation or service confirmation provided to the Customer.
2.3 Any additional services requested on the day of the move that were not included in the original quotation will be charged at the Company’s prevailing rates and may be subject to time and resource availability.
2.4 The Company reserves the right to decline to move or handle any Goods which, in its reasonable opinion, are hazardous, illegal, excessively fragile, or otherwise unsuitable for transport.
3.1 The Customer may request a quotation by providing accurate details of the Goods, access conditions at each Service Address, approximate volume or list of items, preferred dates, and any special requirements.
3.2 Quotations are based on the information supplied by the Customer and are subject to revision if that information is incomplete or inaccurate, or if the scope of the Services changes.
3.3 A booking is only confirmed when the Customer has accepted the quotation and any required deposit or advance payment has been received by the Company. Until then, any proposed dates or times remain provisional and subject to availability.
3.4 The Customer must notify the Company promptly of any changes to dates, addresses, access conditions, or scope of work. Changes may affect pricing and availability.
3.5 The Company will make reasonable efforts to accommodate preferred dates and times, but cannot guarantee specific time slots due to traffic, access issues, and other operational factors, particularly within busy local areas.
4.1 The Customer is responsible for ensuring that all information provided to the Company is accurate and complete, including details about access restrictions, parking limitations, lift availability, and the nature of the Goods.
4.2 The Customer must arrange suitable parking for the Company’s vehicles at each Service Address, including obtaining any necessary permits or permissions from local authorities or property owners. Any parking charges or penalties incurred as a direct result of the move may be added to the Customer’s invoice.
4.3 The Customer must ensure that the Goods are properly packed, secured, and ready for transport, unless packing services have been specifically included in the Contract.
4.4 The Customer must remove any items of personal or sentimental value, cash, jewellery, important documents, and other valuables they do not wish to be handled by the Company, unless otherwise agreed in writing.
4.5 The Customer, or an authorised representative, must be present at collection and delivery to provide access, give instructions, and sign any relevant documentation. If the Customer is not present, the Company will act in what it reasonably considers to be the Customer’s best interests and will not be liable for any resulting loss or inconvenience.
5.1 All charges for Services will be set out in the quotation or service confirmation. Prices may be based on time, distance, volume, or a combination thereof, and may include any additional fees such as congestion charges, tolls, or parking costs where applicable.
5.2 Unless otherwise agreed in writing, a deposit or full prepayment may be required to secure the booking. The Company reserves the right to decline or cancel a booking if the required payment is not received.
5.3 The outstanding balance, if any, is payable on completion of the Services, or in accordance with any agreed payment schedule. The Company may suspend or withhold Services if payments are not made when due.
5.4 Payment must be made using one of the methods accepted by the Company at the time of booking or service completion. The Company may refuse cheques or other payment methods at its discretion.
5.5 All prices are quoted inclusive or exclusive of VAT as clearly indicated. Where applicable, VAT will be charged at the prevailing rate on the date of the invoice.
5.6 If the Customer fails to make any payment when due, the Company may charge interest on the overdue amount at the statutory rate and may also recover any reasonable costs incurred in pursuing the debt.
6.1 The Customer may cancel or postpone the Services by giving written or verbal notice to the Company. The date on which the Company receives such notice will be the effective cancellation date.
6.2 The following cancellation charges may apply, depending on the notice given:
a) More than 10 working days before the agreed service date: no cancellation fee, and any deposit may be refunded or credited, subject to any non-refundable costs.
b) Between 5 and 10 working days before the agreed service date: up to 50 percent of the quoted price may be charged.
c) Less than 5 working days before the agreed service date or on the day of service: up to 100 percent of the quoted price may be charged.
6.3 If the Customer requests a change of date or significant change to the scope of work, this will be treated as a cancellation and rebooking if the Company is unable to accommodate the changes on the original terms.
6.4 The Company reserves the right to cancel or postpone the Services due to reasons beyond its reasonable control, including severe weather, road closures, vehicle breakdown, staff illness, safety concerns, or other events constituting force majeure. In such cases, the Company will make reasonable efforts to reschedule the Services, and any prepayments for unperformed services will be refunded or applied to the new date. The Company will not be liable for any indirect or consequential losses arising from such cancellation or postponement.
7.1 The Customer must ensure that the Company has safe and reasonable access to the Service Addresses, including adequate parking space for removal vehicles and clear pathways for moving Goods.
7.2 If access is restricted or unsuitable, resulting in additional time, labour, or the need for smaller shuttle vehicles, additional charges may apply.
7.3 The Company is not responsible for delays caused by traffic, road works, accidents, or other factors beyond its control. If such delays significantly affect the scheduled timing, the Company will use reasonable endeavours to complete the Services as soon as practicable.
7.4 If the Customer causes delay, for example by not being ready at the agreed start time or failing to provide access, the Company may charge waiting time at its standard hourly rates.
8.1 Unless expressly agreed in writing, the Company will not be responsible for carrying dangerous, illegal, or prohibited items, including but not limited to explosives, flammable substances, firearms, drugs, or perishable goods.
8.2 The Customer must not include such items in any Goods to be moved or stored, and must inform the Company of any items requiring special handling or documentation.
8.3 The Company may refuse to handle any item that it reasonably believes to be unsafe, illegal, or unsuitable for removal or transport.
9.1 The Company provides removal services and is not a licensed waste carrier unless expressly stated. The Customer remains responsible for complying with all applicable waste and environmental regulations.
9.2 The Company will not remove domestic or commercial waste, rubble, building materials, or items intended for disposal, except where specifically agreed as an additional service and subject to compliance with applicable regulations.
9.3 Where disposal services are agreed, the Customer confirms that they are the legal owner of the items or have authority to dispose of them, and that the items are not hazardous waste unless explicitly declared and accepted by the Company.
9.4 The Customer must not request the Company to dispose of items illegally, including fly-tipping or depositing waste in unauthorised locations. The Company may refuse any request that could breach environmental or local regulations.
9.5 Any charges for authorised disposal or recycling services will be clearly identified in the quotation or invoice.
10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is subject to the limitations set out in this section.
10.2 The Company’s liability for loss or damage to Goods arising from its negligence or breach of contract will be limited to a reasonable cost of repair or replacement, up to a maximum amount per job as stated in the quotation or any applicable insurance policy.
10.3 The Company will not be liable for:
a) Loss or damage arising from the inherent nature or defects of the Goods, including normal wear and tear.
b) Loss or damage to items not properly packed by the Customer when packing services are not provided.
d) Indirect, consequential, or economic losses, including loss of profits, loss of use, or loss of enjoyment.
e) Loss or damage occurring when Goods are left in the care of the Customer, their agents, or any third party.
10.4 The Customer is responsible for ensuring that they have adequate insurance in place for the full value of the Goods being moved or stored. Any insurance offered by the Company will be subject to the specific terms, exclusions, and limits of that policy.
10.5 Any apparent loss or damage must be reported to the Company as soon as reasonably practicable, and in any event within 7 days of completion of the Services, so that the Company can investigate. Failure to notify within this time may affect the ability to consider a claim.
11.1 In the event of any alleged loss or damage, the Customer must provide reasonable evidence, including photographs, receipts, or estimates, to support their claim.
11.2 The Company may inspect the affected items and may request access to them before any repair or disposal is carried out.
11.3 Where a claim is accepted, the Company may choose to repair the item, replace it with an item of similar quality, or make a financial settlement up to the applicable liability limit.
12.1 The Company aims to provide a professional removal service at all times. If the Customer is dissatisfied with any aspect of the Services, they should raise the issue as soon as possible so that it can be addressed promptly.
12.2 Formal complaints should be submitted in writing, giving full details of the issue, dates, addresses, and any supporting information. The Company will investigate and respond within a reasonable timeframe.
13.1 The Company will collect and process personal data about the Customer as necessary to provide the Services, manage bookings, and comply with legal obligations.
13.2 The Company will take reasonable steps to keep personal information secure and will not share it with third parties except where required for the performance of the Services, for legal reasons, or with the Customer’s consent.
13.3 By using the Services, the Customer consents to the Company processing their personal information in accordance with applicable UK data protection laws.
14.1 The Company will not be liable for any delay or failure to perform its obligations under the Contract if such delay or failure results from events or circumstances beyond its reasonable control. These may include, but are not limited to, extreme weather, natural disasters, acts of terrorism, war, civil unrest, strikes, road closures, utility failures, or government restrictions.
14.2 In such circumstances, the Company will use reasonable endeavours to resume performance as soon as practicable and will keep the Customer informed where possible.
15.1 These Terms and Conditions and any Contract arising from them are governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with the Services or these Terms and Conditions.
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions will operate as a waiver of that right or remedy.
16.3 These Terms and Conditions, together with any written quotation or service confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or agreements, whether oral or written.
16.4 The Customer may not assign or transfer their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract some or all of its obligations, provided this does not adversely affect the Customer’s rights.
16.5 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract.
If you need cheap removal services talk to one of the most professional removal companies Colliers Wood! Take a look at our special offers!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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